What Households in Perak Found When Their Records Were Organised

My mother is seventy-three and her EPF statements were in a plastic bag in a drawer. When I brought them to the audit, it turned out three statements from the early 2000s were completely missing and one replacement office had changed its name. The audit sheet listed all of it clearly — which we had, which we needed, and exactly where to apply for the missing ones. It took about two weeks to request the replacements. We would not have known where to begin without that sheet.

Records Audit — July 2025

I enrolled in the annual programme after the initial audit showed some gaps in my SOCSO records from a period when I had two different employers. The review visits are convenient — the officer comes to the house and updates the correspondence log each time I receive something new. The scope is narrow: they don't touch anything to do with amounts or claims, and they're quite clear about that from the start. That suits me because I handle those questions through PERKESO directly.

Annual Programme — Joined June 2024, renewed July 2025

We used the community session series for our residents association in Sitiawan. Four sessions over about six weeks. The speaker was practical — spent a lot of time on what EPF statements actually contain and what the different columns mean. The glossary card has been useful. About a dozen members have gone on to have individual household audits arranged through Anuvia since then. If I had to note something, the video call format for one of the sessions had a few audio drops, but the organiser summary filled in the gaps.

Community Session Series — May–June 2025

My father is a government retiree and his JPA pension file had not been reviewed since 2009. We found four letters that had not been filed against the correct correspondence date and two documents whose replacement window had almost closed. The referral note pointed us straight to the correct JPA branch. What I found most useful was that the walkthrough session for my sister — who is the nominated family member — covered everything on the sheet without assuming any prior knowledge.

Annual Programme — Started August 2024

I came to Anuvia after receiving an unsolicited phone call asking for my EPF account number. The community session I attended through my employer had covered exactly this situation — what personal details are and are not shared by official bodies, and what to do when a call seems suspicious. That session content probably saved me from a difficult situation. I booked the records audit for my household afterwards.

Community Session then Records Audit — June–July 2025

My husband passed away in 2023 and I was left managing three different pension accounts and a private scheme that neither of us had fully documented. The records audit was the right first step — it gave me a clear list of what existed, what was complete, and what I needed to request from which office. The referral note was specific: it named the EPF survivor enquiry unit and the private scheme's administrator contact. I handled those contacts myself, which was what I wanted to do.

Records Audit — July 2025