Terms & Conditions

2. Acceptance of Terms

By submitting an enquiry through this website, booking a service, or attending a community information session arranged through Anuvia, you agree to be bound by these Terms and Conditions.

Our services are available to individuals aged 18 and above who have the legal capacity to enter into a binding agreement under Malaysian law. If you are booking on behalf of an organisation, you represent that you have authority to bind that organisation.

3. Service Description and Availability

Anuvia provides three administrative and educational services relating to retirement records. A full description of each service, including scope and price, is available at solutions.html. Service availability is subject to staff scheduling and geographic coverage.

Appointment-based services (Single Appointment Records Audit, Annual Programme review visits) are conducted in Ipoh and surrounding Perak districts, or at Anuvia's office. Community information sessions are delivered at the organising group's premises within Perak, or by video call.

None of Anuvia's services constitutes financial advice, legal advice, entitlement interpretation, or representation before any authority. These activities are outside scope in every engagement.

4. Client Responsibilities

You agree to:

• Provide accurate information when making an enquiry or booking
• Review and sign the Scope Sheet before the commencement of each engagement
• Retain all original documents — Anuvia does not hold originals or copies beyond what is needed to produce the written output
• Seek guidance from the appropriate authority or adviser for matters identified in Referral Notes
• Use the website and its content for lawful purposes only

5. Intellectual Property

The written materials produced by Anuvia — including audit sheets, referral notes, session handouts, glossary cards, and handover packs — are produced for your personal and household use. You may share them with family members and relevant authorities.

The website content, session materials, and document naming conventions developed by Anuvia remain our intellectual property. Reproduction for commercial purposes or distribution without consent is not permitted.

6. Payment Terms

Fees are stated in Malaysian Ringgit (RM) and are as follows:

• Single Appointment Records Audit: RM 470 per appointment
• Community Information Session Series (4 sessions): RM 1,900
• Annual Records Maintenance Programme: RM 4,150 per twelve-month period

Payment is due within 14 days of invoice. Accepted methods include bank transfer and cheque payable to Anuvia.

Rescheduling and Cancellation: Appointment rescheduling requested with 48 hours or more notice incurs no charge. Cancellations within 48 hours of the scheduled appointment are subject to a 50% cancellation fee. Annual programme review visit dates may be rescheduled at no additional charge once per programme year.

7. Scope and Service Delivery

Each engagement is governed by a written Scope Sheet agreed before work begins. Anuvia's obligations are limited to the activities described in the Scope Sheet for that engagement.

Activities outside scope are directed to the appropriate authority or type of adviser by a written Referral Note. Anuvia does not act on the client's behalf in dealings with third-party authorities and does not follow up on referrals.

Session materials, audit sheets, and handover packs are delivered in both print and digital form at the conclusion of each engagement unless otherwise agreed.

8. Disclaimers

Anuvia's services are administrative and educational in nature. We do not provide financial advice, legal advice, or entitlement interpretation, and our written outputs should not be treated as substitutes for professional advice from a licensed financial adviser, solicitor, or the relevant government authority.

The accuracy of information in audit sheets and referral notes reflects the documents examined and the information available at the time of the appointment. We do not warrant that the referral information provided remains current after the date of the engagement.

9. Limitation of Liability

To the extent permitted by Malaysian law, Anuvia's liability to any client for any claim arising from a service engagement is limited to the fee paid for that engagement.

We are not liable for indirect, consequential, or special losses arising from the use of our services or reliance on written outputs, including losses arising from dealings with third-party authorities based on a Referral Note.

10. Indemnification

You agree to indemnify Anuvia against claims, losses, or expenses arising from your breach of these Terms, your use of our services for purposes outside the agreed scope, or inaccurate information you provided to us at the time of booking or during an engagement.

11. Termination

Either party may terminate an Annual Records Maintenance Programme by giving 30 days written notice. On termination, fees for services delivered up to the termination date remain payable. No refund applies to the portion of the annual fee attributable to services already rendered.

Anuvia may decline or terminate an engagement if a client requests activities outside scope that cannot be redirected, or if the client's conduct during an appointment is disruptive.

12. Dispute Resolution

In the event of a dispute, the parties will first attempt resolution by written correspondence directed to [email protected]. If the matter is not resolved within 30 days, either party may refer it to mediation through the Mediation Department of the Malaysian Bar Council or another agreed mediator.

These Terms are governed by the laws of Malaysia. The courts of Perak Darul Ridzuan shall have jurisdiction over any dispute not resolved through the above process.

13. General Provisions

• Entire agreement: These Terms, together with the Scope Sheet for each engagement, constitute the entire agreement between the parties for that engagement.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
• Assignment: You may not assign your rights under these Terms without our written consent.
• Notices: Formal notices should be sent by email to [email protected] or by post to 24 Jalan Sultan Idris Shah, 30000 Ipoh, Perak.

14. Changes to These Terms

We may update these Terms when our services or legal obligations change. The revised Terms will be published on this page with an updated date. Continued use of our services after the change date constitutes acceptance.

15. Contact

Anuvia, 24 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia.

Legal enquiries: [email protected]
Telephone: +60 5-241 8607